Contact: isaiahdupree33@gmail.com
We aim to reply within 2 business days.
We aim to reply within 2 business days.
Common questions
- Where is my data stored? Your profile, journal, readings, relationships, memories, and Reflection Companion conversation history are stored locally on your device. When you use the Companion, your message and only the context categories you enable are processed through the SoulOS service and OpenAI API. See the privacy policy.
- How do I use the Reflection Companion? It is included with Guide and Guide+ for adults age 18 or older. No personal API key is required. Before the first request, review the disclosure and choose which profile, journal, memory, or life-event context—if any—you want to share.
- How do I manage or cancel my subscription? Subscriptions are handled by Apple: open Settings → your Apple ID → Subscriptions (iOS) or App Store → Account (macOS). You can also tap "Restore purchases" on the SoulOS paywall after reinstalling.
- How do I delete my Companion data? Delete individual conversations or Guide memories in the app, use Settings → "Erase all data," or delete the app. OpenAI abuse-monitoring logs may remain for up to 30 days as explained in the privacy policy.
- Why does the widget say "no data"? Open the app once after installing so it can write today's snapshot for the widget.
Urgent help
The AI Reflection Companion is not therapy, a crisis counselor, or an emergency service. If you or someone else may be in immediate danger, contact local emergency services. In the United States and its territories, call or text the 988 Suicide & Crisis Lifeline. Crisis-help links in SoulOS are free and never require a membership.
Report a problem
Email isaiahdupree33@gmail.com with your device model, OS version, and a short description of what happened. Screenshots help.